At Desirecreation, we strive to provide a seamless shopping experience for our customers. However, under certain circumstances, order cancellations may be necessary. Please refer to our detailed cancellation policy outlined below:
Cancellation by Desirecreation:
We reserve the right to cancel any order in the event of a discrepancy. The common causes for cancellation from our end include, but are not limited to:
- Limited inventory of the product
- Pricing errors or product information errors
- Quality rejection during inspection
- Insufficient customer information or unsuccessful verification
- Suspicious orders or fraudulent activities
- Natural calamities or unforeseen circumstances
We may also request additional details from the customer either during or before accepting an order to ensure accuracy and security.
Ready-to-Ship Orders:
Customers can cancel a ready-to-ship order before it is shipped. If a cancellation request is received for such an order, we will refund the amount using the original payment method within 10 business days.
A pre-dispatch cancellation fee of 2% will be applied, and the remaining 98% will be credited back to the customer’s account (to the same source of account from which payment was made).
Please note: Orders for gold & silver coins, bars, silver articles, Rakhi, and solitaire items cannot be cancelled under any circumstances.
Make-to-Order:
Smart Buy (custom-made), personalized, or customized jewelry items undergo a specialized manufacturing process and are created only upon customer orders.
- If a customer cancels the order within 2 days of purchase, the full order value will be refunded (as per refund policy) to the original source of payment.
- If the cancellation is made after 2 days from purchase, either before or after dispatch, the refund will be processed after deducting making charges and stone charges. The remaining amount will be refunded within 10 business days or can be adjusted against an exchanged product.
Failed Transactions:
If a transaction fails and the amount is debited from the customer’s account, it will be automatically refunded to the original account by the payment gateway within 72 hours.
Please note that the cancellation policy may vary for specific products or during promotional periods. The terms and conditions of this policy are subject to change at the sole discretion of Desirecreation.
For any clarification or assistance regarding our cancellation policy, please contact our customer support team at desirecreationsjewelry@gmail.com.
Disclaimer:
This cancellation policy applies exclusively to orders placed on www.desirecreation.com. Different policies may apply for purchases made through other sales channels. We recommend contacting the respective channel for their specific policy.
